The Way I Work: Jason Fried of 37Signals

I don’t believe in the 40-hour workweek, so we cut all that BS about being somewhere for a certain number of hours. I have no idea how many hours my employees work — I just know they get the work done.

We rarely have meetings. I hate them. They’re a huge waste of time, and they’re costly. Creative people need unstructured time to get in the zone. You can’t do that in 20 minutes.

If anyone ever writes us with a complaint, our stance is it’s our fault — for not being clear enough or not making something work the way it should.

Excellent and insightful article, full of all sorts of great quotes and concepts like the above. It reminds me that worthwhile disciplines provide a corresponding freedom, and no true freedom comes without challenges. For all their laid-back culture, I think the 37Signals folks are some of the most disciplined software developers out there.